FAQ
What are the current COVID-19 restrictions?

The Left Bank Village is open again for business from April 12th 2021. Food and Drink are available outdoors with a maximum of 6 guests per table. Indoor dining and drinking is available from 17th May subject to a maximum of 6 guests per table inside and a maximum party size of 30 outside. There are no number restrictions from 21st June.

Do I need to wear a mask?

Yes, to enter The Left Bank Village and to walk around the venue e.g. to the loo, you must wear a mask. You are permitted to take off your mask when you sit down at your table.

Do I need to book a table to visit The Left Bank Village?

Yes. To visit The Left Bank Village at any time for food or drink, you must book a table in advance, see link below to book table. Be aware we quickly get booked up for Fridays, Saturdays and Sundays, so you’re advised to book well in advance for these days. There is no standing only option at The Left Bank Village. Please note for bookings of 15 people or over, you will need to call the office on 01432 357753, rather than booking on our online system.
Click here to book a table

Can I book a table for a large group?

For groups of 15 or under you can book a table on Open Table. For groups of 16 or over you do need to call the office on 01432 357753 to book your table. Please be aware for large groups, your food and drink order may take long, but you can have your table for an unlimited amount of time. If you wanted to have your own private room, then you would need to pay a venue hire and food would be pre-ordered and pre-paid for. 

Can I specify where I’d like to sit?

When booking a table online, you can specify whether you’d like to be seated indoors or outdoors.
Further than that you cannot select where you’d liked to be seated. However, at the gate you can request where you’d like to sit E.g. Inside or outside at De Koffie Pot, or inside or outside at the Left Bank, or by a fire-pit and the members of staff on the gate will try to be as accommodating as possible.

What happens upon arrival?

All customers entry to The Left Bank Village is via the gates to De Koffie Pot at the back of The Left Bank. Upon arrival we will, in accordance with government Covid-19 guidance:
Encourage you to use the hand-sanitiser provided
It is compulsory that guests either participate in the NHS track and trace system upon arrival or provide us with their name and phone number for our track and trace system.
We require you to wear a mask upon entry and wear it whenever you are at The Left Bank Village except for when you are seated e.g. you will be required to wear a mask when you visit the loos

Do we accept cash or card payments?

Sorry, we only accept payments by placing your order on an app on your smart phone, iPAD or laptop and entering your bank card details onto the app.

Can I reserve a fire-pit?

Sorry, no. You cannot reserve a fire-pit, but we do have over 20 fire-pits to provide as much warmth to our outdoor customers as we can.

How do I order food and drink?

Reducing the spread of Covid-19 is very important to us so we ask that our customers place their orders for food and drink via an app on their smart phones, iPADS or laptops. If you find the app challenging to use, please persevere, almost everybody finds it really user-friendly once they’ve got used to it.
You can access this app once you are seated by scanning the QR code on the table. The food and drink app is called By Table.
As soon as you’ve ordered on the app, the order will go through to the kitchen, so please do not place your order until you’ve arrived at The Left Bank Village

What happens if I am running late?

We will hold your table for 15 minutes if you are running late. During quieter periods we may hold your table for longer, but on busy nights (Fridays and Saturdays) it’s strictly a 15 minute limit.

What is the disabled access at The Left Bank Village?

All spaces have slopes and lifts for disabled access

What is the food wait time?

Wait time for a main course is on average 30-40 minutes. When you order your food and drink on the app, you can select normal wait time or that you are in a hurry or in no hurry for your food

Can under 18s visit The Left Bank Village?

Before 6pm, under 18s can visit The Left Bank Village if they are accompanied by a parent or appropriate guardian. This is on the assurance that the adult does not purchase alcohol for that child. After 6pm, only under 12s with a parent or appropriate guardian are permitted to enter The Left Bank Village. We are sorry but for health and safety reasons children are not allowed on the top floor of The Left Bank. 13-17s are not permitted to enter The Left Bank Village after 6pm.

Are dogs allowed at The Left Bank Village?

Yes we are dog friendly! Dogs are allowed in all parts of The Left Bank Village

How long can we stay at our table?

There is no limit at The Left Bank Village on how long you can stay at your table, as long as you are ordering either food or drinks.

Can I stand and talk with guests at other tables or switch places with someone at a different table?

No, due to Covid-19 restrictions any kind of mixing with guests at other tables is not permitted.

Do we take walk-ins?

During quieter periods it is sometimes okay to just turn up on the gate and ask for a table, but booking in advance means you can enter the venue more quickly and guarantees you a table in busier periods.

The booking system online says you are fully booked, can I go on a waiting list for cancellations?

We notify the online system with all cancellations that we receive by phone or email, so you can keep checking back for availability.

Is there a cancellation fee is I cancel my table?

If you cancel within 24 hours of your reservation or do not show up for your booking, there is a strict cancellation fee of £2 per person automatically debited from the card details you provided online at the time of booking. You can cancel online more than 24 hours in advance, but you will need to ring us on 01432 357753 or email us at enquiries@herefordleftbank.com for later cancellations. The fee will be charged regardless if the cancelation is within 24 hours.

Where is the nearest car parking?

Here are some of the closest car parks (See the map for more options):
Bridge Street
Wye  Street
St Martin Street – EV charging point
Berrington Street
Little Berrington StreetCar parking locations near The Left Bank Village in Hereford